CarNow

Orbee’s integration with CarNow's chat product enhances customer engagement by seamlessly integrating chat interactions into a comprehensive shopper profile. This integration enables dealerships to track, analyze, and utilize chat data to gain deeper insights into customer behavior and preferences. By synchronizing chat data with other customer touchpoints, dealerships can trigger automated emails based on chat interactions and add shoppers to various advertising audiences. This ensures that every chat interaction contributes to a holistic understanding of the customer journey, driving more effective communication and higher conversion rates.

Available data segments

Table Styling

Segment Name	Description
Chat Widget View	Shoppers viewing information through the Chat Widget embedded on the dealership’s website.
Chat Widget Open	Shoppers opening the Chat Widget to interact with various tools and information.
Chat Widget Form Submit	Shoppers submitting a form within the Chat Widget, indicating interest or seeking information.
Chat Widget Click to SMS	Shoppers choosing to initiate a text message conversation with the dealership via the SMS option in the widget.
Chat Widget Open Dealer Terms	Shoppers accessing the dealer’s terms and conditions through the Chat Widget for more information.
Chat Widget Open Language Options	Shoppers selecting their preferred language for communication or information within the Chat Widget.
Chat Widget Open Trade	Shoppers initiating a trade-in evaluation process within the Chat Widget.
Chat Widget Open Search	Shoppers using the search functionality within the Chat Widget to find specific vehicles or information.
Chat Widget Add Attachment	Shoppers adding an attachment, such as images or documents, to their communication or inquiry within the Chat Widget.
Chat Widget Open Dealer Hours	Shoppers checking the dealership’s operating hours through the Chat Widget.
Chat Widget Open Dealer Address	Shoppers looking up the dealership’s address through the Chat Widget.
Chat Widget Open Shopper Contact	Shoppers opening a contact form or contact information section within the Chat Widget to reach out to the dealership.
Chat Widget Select Cancel Button	Shoppers selecting the cancel button within the Chat Widget, possibly to close a form or end an action.